Refund Policy
Effective Date: December 10th, 2024.
At Prime Dej, we value your trust and are committed to delivering high-quality consultation services. Please read our refund policy carefully to understand your rights and our obligations regarding cancellations and refunds.
1. Consultation Bookings
All consultation sessions must be paid in full at the time of booking. Your payment secures your time slot and our preparation for your session.
2. Cancellation Policy
•You may cancel or reschedule your appointment up to 24 hours before the scheduled time for a full refund or free rescheduling.
•Cancellations made less than 24 hours before the session are not eligible for a refund.
•No-shows (missing the session without prior notice) are considered non-refundable.
3. Rescheduling
You may request to reschedule your session at no extra cost if the request is made at least 24 hours in advance. Requests made later than that will be handled at our discretion.
4. Refund Eligibility
Refunds will only be issued in the following situations:
•You cancel at least 24 hours before your scheduled consultation.
•A technical issue or internal error from Prime Dej prevents the session from taking place, and rescheduling is not possible.
• Duplicate payments made in error.
All other refund requests are evaluated on a case-by-case basis and are not guaranteed.
5. How to Request a Refund
To request a refund, please contact us with the following details:
•Full name
•Date and time of your appointment
•Reason for the refund request
•Proof of payment (if applicable)
Email: support@primedej.com.ng
6. Processing Time
If your refund is approved, it will be processed within 5–10 business days, depending on your payment provider and bank.
7. No Refund on Completed Services
Please note that once a consultation session has been completed, no refunds will be issued, regardless of the outcome, as the service has already been rendered.